Bill Catuzzi, Founder & CEO
Employees are the powerhouse of any organization, underpinning its ability to grow and thrive. Thus, attracting and retaining employees becomes imperative to organizations. Offering employee health and wellness benefits is one of the best ways to achieve this feat as it endorses an organization’s interest in the employee’s health and future and also differentiates it from its competitors. However, the benefit administration places numerous challenges on human resources and payroll departments. As benefit administration involves money, time, and people, the process overloads HR with piles of paperwork, numerous documents, endless questions, bills to reconcile, various problems to solve, and more. Bill Catuzzi, an industry veteran with around three decades of experience in the employee benefit administration space, made this very complex process simple and easy to understand, by forming a leading employee benefit administration company, Clarity Benefit Solutions.
Right from the inception in 1990, the goal of Clarity was to simplify the administration of benefits, reduce costs, and empower HR professionals and employees through the usage of technology. This goal of the company is achieved by its Ready for Life Benefit Administration solution, a cloud-based configurable platform that brings benefits into focus by combining all of the company’s programs and tools into one place. “This platform replaces frustration with innovation by delivering state-of-the-art programs and tools that are tailored to individual needs, supported by a dedicated service team,” remarks Bill Catuzzi, Founder & CEO, Clarity Benefit Solutions. Having its goal to simplify the administration process, Ready for Life Benefit Administration, the industry-leading technology with dedicated customer service, makes choosing and managing benefits and shopping for insurance plans easy.
Through this platform, the company covers various branches of benefits such as employee engagement, ACA compliance, automation, and administrative savings, and provides a complete solution for the benefits industry. Further, the programs of Clarity, through the Ready for Life platform, include online enrollment, employee education, integration with providers, consumer payment solutions, and so on.
Amongst the several programs of Ready for Life Benefit Administration, the platform provides employees with a customized enrollment experience, decision making support tools that take the guesswork out of benefits shopping, and increases employee satisfaction. When an employee needs to know about the benefits offered by their organization, the AI technology built into the platform presents the employees with a series of benefit questions to understand their requirements, considers the cost to the employee in different areas, and comes up with a right benefits package. The platform further automates the process of transferring the information to the insurance carrier, updating the payroll systems, and moving the data to the HR team.
The workings of Ready for Life Benefit Administration can be best understood with an example of one of the solutions offered. Clarity HSA, a part of the Ready for Life solution set, is a health savings account, where the amount saved can pay for the employees’ healthcare expenses. And if the expenses exceed the coverage amount, the Clarity HSA funding acceleration allows the employer to extend a payroll advance to help the employee cover needed medical expenses. Later, this amount is retrieved through manageable interest-free payroll deductions. This example makes it clear that Clarity brings forth the solutions even when the customers are unaware of the need. By analyzing data from their Salesforce platform, the company gains insights into how its solutions are used, needed enhancements, and customer service improvement opportunities. These insights allow Clarity to better understand customer needs and offer innovative solutions and services.
By providing such customized programs and tools, Clarity ensures customer satisfaction with ingenious technology combined with superior customer service. Being a company that focuses on the ease of an individual, “We were just named Best Place to Work for the second year in a row. I believe that is because we practice what we preach – we offer robust benefits, a collaborative work environment, and we treat each other with the same respect we give our customers. Our 98 percent of employee retention rate is a testament to this culture,” concludes Catuzzi.