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Deputy: Workforce Management Made Flexible with Cloud

CIO VendorJason Walker, President of Americas
Today, businesses are migrating to the cloud for streamlining processes like recruiting and managing talent. However, organizations are struggling with the complexities of optimizing the scheduling of their hourly employees—balancing business needs, employees’ preferences and customer demands.

Headquartered in Atlanta, Georgia, Deputy’s innovative cloud-based solution focuses on key areas such as scheduling, time and attendance, communication, task management, and performance management. “Deputy was born in the cloud,” begins Jason Walker, President of Americas, Deputy, “and our mission is to transform the experience of hourly employment for the 21st Century.”

Deputy can be accessed via computer, iPhone, Android phone, iPad, and even Apple Watch. “With Deputy, managers can run their business from their pocket or wrist from anywhere in the world,” says Walker.

The power of mobile technology saves time and money and gets managers “out of the back” and “into the action.” It enables managers to do the things that only they can do: coach, train, and develop employees and partner with customers, patients, and other stakeholders.

Traditional solutions require a significant upfront investment in hardware as well as on-going maintenance costs for both hardware and software to stay updated. Deputy’s cloud-based solution runs on today’s technology at a fraction of the cost. In one instance, a business with 50 locations throughout the country needed significant enhancements to their technology, but their traditional on-premise solution restricted them. They simply purchased 50 iPads, downloaded Deputy’s iOS application on each device, and shipped them overnight to each location. While traditional IT deployment of technology might take months or years, Deputy was deployed within days, resulting in staggering implementation, hardware, and maintenance cost savings.
Deputy’s solution elegantly connects to enterprise systems such as HRIS, POS and Payroll. As an example, a business can sync their sales data with Deputy to optimize employee schedules and match customer demand, resulting in reduced payroll costs for slow periods and enhanced staffing levels aligned to drive top line revenue.

Deputy streamlines time and attendance management by using innovative face-detection technology. As an employee arrives for work, she simply walks up to an iPad, taps a picture of her face, enters her secure PIN, and Deputy’s face-detection technology captures her photo, giving 100 percent confidence to management that she was present, eliminating any concerns about time theft.

Deputy also focuses heavily on employee engagement. Straight from their mobile device, employees can:

• Apply for leave using Deputy’s comprehensive leave management and approval process.
• Request that another qualified employee pick up their shift. (Until pickup it remains their responsibility.)
• Swap their shift with another qualified employee. (This can be set to require manager approval before the swap is confirmed.)

Additionally, employees can be assigned tasks from managers who will receive a push notification as soon as they are completed. Business procedures, such as opening, closing, or operating SOPs are visible straight from mobile devices, enabling team members to work as a group to complete tasks.

The offering also includes a newsfeed where managers or employees can share information, announcements, and business updates from any device. This results in a high degree of employee engagement and builds a win-win situation for both the employer and employee.

Deputy’s solution is built with an intuitive interface that is loved equally by managers and employees. No training is required, resulting in incredibly fast change management and user adoption.

Forging ahead, Walker discusses recent shifts in the employment industry from one salary job to multiple hourly jobs in the U.S. He also relates the coinage of the company’s name to the trend and concludes, “We see Deputy as the business’s and employee’s second-in-charge for their work and life.”